Gt20 Responsible Gaming — Play Well, Enjoy Wisely
Gt20 believes online entertainment should be fun, not stressful. This page provides guidance and self-control tools to help you enjoy the platform in a healthy, responsible way.
Gt20's Commitment to Healthy Gaming
At gt20, online gaming is about entertainment — not financial stress or addiction. We take this responsibility seriously and are committed to providing a safe, transparent environment that supports the well-being of every user in Malaysia.
The gt20 platform is built with a user-first approach. This means we provide clear information, easily accessible control tools, and support when you need it. Our goal goes beyond entertainment — we want to ensure it is enjoyed in a balanced and responsible way.
Responsible gaming is not just our responsibility — it is a shared commitment between the platform and its users. We invite you to know your rights, use the tools available to you, and reach out to us whenever you need support.
Recognise the Signs of Risky Behaviour
Recognising the signs early is the single most important first step. Here are some things to watch for in yourself or someone you care about:
Playing longer than planned, or neglecting daily responsibilities because of gaming.
Spending beyond your means, borrowing money to play, or dipping into funds meant for essential needs.
Continuing to play with the intention of winning back money already lost — this is the most common warning sign.
Feeling anxious, irritable, or distressed when unable to play, or using gaming as an escape from problems.
Pulling away from family and friends to spend more time playing, or hiding your gaming activity from loved ones.
Feeling unable to stop even when you intended to, or feeling compelled to play every day.
Set Time and Budget Limits Before You Play
The most effective way to enjoy the gt20 platform safely is to set clear boundaries before you start playing — not during or after a session.
A Realistic Budget Limit
- Set a daily, weekly, or monthly spending limit in MYR (RM) that you're comfortable with for entertainment.
- Think of this amount as the cost of entertainment — like buying a movie ticket or dining out — not as an investment or a source of income.
- Once that limit is reached, end your session for the day — no exceptions.
Clear Time Limits
- Set a reasonable session duration — for example, no more than one or two hours at a time.
- Use a timer or reminder on your phone to let you know when it's time to stop.
- Take regular breaks and step away from the platform completely for at least a few days each week.
Self-Control Tools in Your gt20 Account
Gt20 offers several self-control options that you can activate directly from your account settings. These tools are designed to help you stay in control without needing to seek permission or provide a reason:
Set a maximum deposit limit per day, week, or month in MYR. Once a limit is in place, our system will not allow deposits beyond that amount within the chosen period. Limits can be lowered at any time, but increasing them requires a cooling-off period.
If you feel like you need a short break, you can activate a cooling-off period lasting a few days or weeks. During this time, your account remains active for balance withdrawals, but you will not be able to make new deposits or play. It gives you room to breathe without fully closing your account.
The most serious option — if you feel you need a longer, firmer break, you can apply for self-exclusion. This will fully block access to your account for the period you specify. Contact our support team to activate this option.
Protection for Minors
Gt20 takes the protection of minors very seriously. Our platform is strictly for users aged 18 and above. We apply age verification during registration and reserve the right to request additional supporting documents at any time.
If you are a parent or guardian, we encourage you to:
- Keep your devices secured with passwords that children do not know.
- Log out of your gt20 account when it is not in use.
- Use parental control software on devices shared with children.
- Have open conversations with your children about the risks of online gaming and the applicable age restrictions.
If you suspect that a minor is using your account, please contact gt20 support immediately so we can take the appropriate action.
Get Help — You Are Not Alone
If you or someone you know is struggling with gambling-related issues, seeking professional help is important. Asking for help is a sign of strength, not weakness. Here are some steps you can take:
Open up to a family member, close friend, or trusted mentor. Emotional support from the people around you is one of the most powerful sources of strength on the road to recovery.
Malaysia has counselling services that can help with addiction and financial stress. The Ministry of Health Malaysia provides information on support centres that can be contacted confidentially.
Review your spending, speak with a financial adviser, or ask a family member to help manage your finances while you seek the support you need.
Our team can help you activate self-control options, process a self-exclusion request, or guide you on the next steps. Email us at: [email protected]
Have a Question or Need Help?
Visit our help page or log in to manage your self-control settings within your account. We are always here to help.