Gt20 Privacy Policy — How We Protect Your Information
User privacy is a priority at gt20. This document clearly outlines the types of information we collect, how it is used, how it is protected, and what rights you have as a user of our platform in Malaysia.
Last updated: 2026. This policy applies to all users of the gt20 platform.
1. Information We Collect
When you register and use the gt20 platform, we collect several categories of information to ensure our services run smoothly and securely:
Account Information
- Your full name, date of birth, and phone number as provided during registration.
- The email address used for login and account communications.
- Passwords are stored in encrypted form — we do not store passwords in plain text.
Device & Browser Information
- Device type (Android, iOS, desktop), operating system version, and browser type.
- IP address and general location data (at state or city level) for security and fraud detection purposes.
- Logs session activity including login time, pages visited, and key actions taken on the platform.
Payment Information in MYR
When you make a deposit or withdrawal, we process transactions in Malaysian Ringgit (MYR) through approved third-party payment providers. gt20 does not directly store your credit card information or full banking details — this sensitive data is handled by licensed payment processors that comply with industry security standards.
2. Cookies, Tracking & Data Usage
Cookies and Tracking Technologies
The gt20 platform uses cookies and similar technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website. We use cookies to:
- Session cookies: Keeps you logged in so you don't have to sign in again each time you navigate to a new page.
- Preference cookies: Saves your language settings, display format, and other preferences.
- Analytics cookies: Help us understand how users navigate the platform so we can continue to improve it.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.
How We Use Your Information
All information collected is used solely for the following purposes:
- Processing account registration, login, and identity verification.
- Securely processing MYR deposits and withdrawals.
- To detect and prevent fraudulent activity or platform abuse.
- Sending important notifications related to your account, security, or changes to our terms.
- To improve the functionality and user experience of the gt20 platform.
- To comply with legal obligations and regulations applicable in Malaysia.
3. Data Storage, Security & Sharing
How We Store and Protect Your Data
User information is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff and systems that require it to perform legitimate service functions.
Gt20 employs appropriate technical and organisational measures to prevent unauthorised access, loss, alteration, or disclosure of user data. This includes encryption of data both in transit and at rest.
Third-Party Sharing
Gt20 does not sell or rent users' personal information to third parties for marketing purposes. Information is only shared in the following circumstances:
- Payment processors: Transaction data required to process MYR deposits and withdrawals via FPX or digital wallets.
- Technical service providers: Vendors who assist us in operating the platform's infrastructure, subject to strict confidentiality agreements.
- Legal authorities: When required by Malaysian law or a valid court order.
4. User Rights & Managing Your Information
As a gt20 platform user in Malaysia, you have the following rights regarding your personal information:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the in-platform help centre or via our support email.
Right of Rectification
If you find that any information in your account is inaccurate or outdated, you can update it directly through your account settings. For changes that require verification (such as your name or date of birth), please contact our customer support team.
Right to Deletion & Account Closure
You may request account closure and deletion of your personal data by contacting us. However, certain information may need to be retained for a specified period to meet legal obligations, including financial transaction records required under Malaysian law.
Changes to This Privacy Policy
Gt20 reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with a revised update date. Continued use of the platform after changes are published constitutes acceptance of the updated policy. We encourage users to review this page periodically.
5. Contact Us About Your Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the gt20 support team through the following channels:
- Email: [email protected]
- In-platform help centre: Log in to your account and use the contact support function available on the platform.
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general questions about using the platform, you may also refer to FAQ page which contains answers to our most frequently asked questions.
This Privacy Policy and all related policies apply to all users of the gt20 platform in Malaysia and are governed by the applicable Malaysian laws on personal data protection.
Still Have Questions About Your Privacy?
Visit our help page or log in to manage your account and privacy settings directly.